METTĀ VITA HEALTH WEBSITE PRIVACY POLICY
Effective Date: October 20, 2026
Last Updated: October 20, 2026
Purpose and Scope
Mettā Vita Health, LLC (“Metta Vita Health,” “MVH,” “we,” “our,” or “us”) respects the privacy of our patients, prospective patients, families, website visitors, and organizational partners.
This Website Privacy Policy explains how Metta Vita Health collects, uses, discloses, and protects personal information obtained through our public website, including website inquiry forms.
This Website Privacy Policy does not replace Metta Vita Health’s HIPAA Notice of Privacy Practices. The Notice of Privacy Practices governs protected health information created, received, maintained, or transmitted in connection with the healthcare services we provide. When information is protected health information, the Notice of Privacy Practices and applicable federal and state laws control.
Information We Collect
We may collect information that a website visitor voluntarily provides, including:
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Name
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Email address
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Telephone number
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State or general geographic location
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Preferred method of contact
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Service or appointment interest
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General administrative questions
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Other information voluntarily submitted through a website form
We may also collect limited technical information automatically, such as:
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Internet Protocol address
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Browser and device type
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Pages visited
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Date and time of website access
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General website-use information
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Cookie and analytics information
Website Inquiries and Clinical Information
The general website inquiry form is intended for administrative inquiries, appointment requests, and general questions.
Please do not submit medical histories, diagnoses, medication information, treatment records, crisis information, or other sensitive health information through the general website form.
Established patients should use the secure Metta Vita Health patient portal for clinical communications.
Submitting a website inquiry does not establish a patient-practitioner relationship. A patient-practitioner relationship is established through a direct clinical encounter with an appropriately licensed Metta Vita Health provider.
The website inquiry form is not monitored continuously and must not be used for emergencies. Anyone experiencing a medical or psychiatric emergency should call 911, go to the nearest emergency department, or contact an appropriate crisis service.
How We Use Information
Metta Vita Health may use information collected through the website to:
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Respond to inquiries
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Explain our services and intake process
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Coordinate or schedule appointments
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Determine whether requested services are available
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Communicate administrative information
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Operate and maintain the website
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Protect website and information security
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Improve website performance and user experience
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Maintain business and compliance records
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Meet legal, regulatory, licensing, and professional obligations
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Prevent fraud, misuse, unauthorized access, or security incidents
HIPAA and Protected Health Information
Metta Vita Health handles protected health information in accordance with the Health Insurance Portability and Accountability Act of 1996, the Health Information Technology for Economic and Clinical Health Act, applicable federal confidentiality requirements, and applicable state privacy and confidentiality laws.
Metta Vita Health currently provides clinical services to appropriately located patients in North Carolina, South Carolina, and Hawaii, subject to clinician licensure and service availability. When an applicable state law provides greater privacy or confidentiality protection than federal law, Metta Vita Health follows the more protective requirement.
To the extent that Metta Vita Health receives or maintains substance-use-disorder patient records protected by 42 CFR Part 2, those records are handled in accordance with applicable federal requirements.
Protected health information is used and disclosed only as permitted or required by applicable law and as described in Metta Vita Health’s Notice of Privacy Practices.
The Notice of Privacy Practices explains:
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How health information may be used or disclosed
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Patient rights concerning health information
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Metta Vita Health’s legal responsibilities
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How patients may request access, amendments, restrictions, confidential communications, or an accounting of certain disclosures
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How patients may submit privacy questions or complaints
How We May Share Information
Metta Vita Health may share personal information:
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With authorized workforce members who need the information to perform their responsibilities
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With clinicians, contractors, and service providers supporting practice operations
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With vendors and business associates that support website hosting, communications, scheduling, records, payment processing, or other authorized operations
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When a person directs or authorizes us to disclose information
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When disclosure is required or permitted by applicable law
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To respond to a valid legal process or government request
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To protect the health, safety, rights, or security of an individual or the public when legally permitted
Business Associate Agreements or other appropriate contractual protections are used when required by law.
Metta Vita Health does not sell protected health information. Metta Vita Health does not sell personal information submitted through its general website inquiry form for monetary consideration.
How We Protect Information
Metta Vita Health maintains reasonable and appropriate administrative, physical, and technical safeguards designed to protect personal information and protected health information.
These safeguards may include:
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Written privacy and security policies
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Workforce privacy and security training
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Role-based access to information
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Authentication and access controls
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Secure electronic health record and patient portal systems
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Vendor and business-associate review
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Business Associate Agreements when required
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Procedures for responding to privacy or security incidents
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Breach assessment and notification procedures
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Secure information retention and disposal practices
No method of electronic transmission or storage can be guaranteed to be completely secure. Metta Vita Health nevertheless takes reasonable and appropriate measures to protect information consistent with applicable legal and professional requirements.
Secure Patient Portal
Metta Vita Health uses a secure third-party patient portal for appointments, intake forms, questionnaires, clinical documents, messages, medication-related requests, and other patient communications.
Patients should use the secure patient portal rather than the general website form to communicate sensitive or clinical health information.
Portal messages and medication requests are reviewed by the appropriate staff member or licensed provider. Submission of a portal message or refill request does not automatically result in diagnosis, treatment, or prescribing.
Cookies and Website Technologies
The website may use essential cookies and limited analytics technologies to operate, maintain security, remember preferences, and understand general website use.
Visitors may manage certain cookie preferences through the website’s cookie-consent controls or through browser settings.
Metta Vita Health reviews website technologies and third-party integrations for consistency with applicable privacy requirements. Technologies that receive protected health information may only be used when the required legal, security, and contractual protections are in place.
Children and Minors
Metta Vita Health provides healthcare services to children and adolescents. Information concerning minors is handled in accordance with applicable consent, guardianship, parental-access, confidentiality, and healthcare privacy laws.
The public website is not intended for children to independently submit personal or health information without the participation of a parent, legal guardian, or other legally authorized representative when required.
Information Retention
Metta Vita Health retains personal information for as long as reasonably necessary to fulfill the purpose for which it was collected, operate the practice, meet legal and professional obligations, address disputes, and maintain security.
Clinical records are retained according to applicable federal and state healthcare-record requirements and professional standards.
Your Privacy Rights
Depending on the type of information involved and applicable law, individuals may have the right to request access to, correction of, or deletion of certain personal information.
Requests involving protected health information are governed by the Metta Vita Health Notice of Privacy Practices and applicable healthcare record-retention requirements.
Patients may also request:
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Access to medical records
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Correction of certain information
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Confidential communications
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Restrictions on certain uses or disclosures
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An accounting of certain disclosures
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A paper or electronic copy of the Notice of Privacy Practices
Certain requests may be limited by healthcare record-retention laws or other legal and professional requirements.
Third-Party Websites and Services
The website may contain links to third-party websites and services, including the patient portal, scheduling resources, laboratories, pharmacies, supplement platforms, educational resources, or other independent services.
Those organizations may maintain their own privacy policies and terms. Metta Vita Health is not responsible for the privacy practices of unaffiliated third-party websites.
Changes to This Policy
Metta Vita Health may update this Website Privacy Policy to reflect changes in our services, practices, technologies, or legal obligations.
The revised policy will be posted on this website with an updated effective date.
Privacy Questions and Complaints
Questions, privacy requests, or complaints may be directed to:
Privacy Officer
Mettā Vita Health, LLC
1171 Market Street, Suite 201
Fort Mill, South Carolina 29708
Telephone: 419-297-3657
Email: Admin@MettaVitaHealth.com
Metta Vita Health will not retaliate against anyone for submitting a good-faith privacy question or complaint.
Patients may review the separate HIPAA Notice of Privacy Practices for additional information concerning protected health information and HIPAA privacy complaints.