Question 1

What types of payment do you accept?

Accepted Answer

We accept FSA, HSA, Care Credit, and credit card.

Question 2

How are your session fees structured?

Accepted Answer

Metta Vita Health charges $425 for a new patient initial evaluation, which lasts 90 to 120 minutes. Sixty-minute therapy follow-ups are $200, and that rate applies to individuals, couples, or families. Shorter follow-up visits may also be scheduled by the provider. For the most current pricing details, please contact the office directly.

Question 3

Is insurance accepted?

Accepted Answer

We do not accept insurance. Our self-pay model allows us to provide excellent care and patient satisfaction without the constraints of insurance bureaucracy. This model gives our providers the time to listen to their patients and treat them in the best possible way.

Question 4

What payment methods are accepted?

Accepted Answer

We accept HSA, FSA, Care Credit, and most major credit cards. Currently, we do not accept cash, check, Venmo, or Zelle.

Question 5

What is the payment process?

Accepted Answer

To schedule an appointment, it is required to have a card on file. This card can be a HSA, FSA, or Credit Card/Debit Card. After the session is complete, you should receive a text, email, or message in your client portal notifying you of an invoice and/or receipt of payment. You can view detailed billing inside the portal. The invoices will be paid with the card on file upon services rendered, unless otherwise specified.

Question 6

Are there fees for canceling?

Accepted Answer

We request that appointment cancellations are made at least 24 hours in advance. We understand life happens! For No call/No show, you may be subject to a fee (typically fee for service) and/or discharge from the practice. This is evaluated on a case-by-case basis.

Question 7

Can I submit an insurance claim for reimbursement?

Accepted Answer

Absolutely! We provide a receipt and superbill (located in your patient portal) following your visit. You can use this information should you choose to pursue reimbursement from your insurance. Many of our clients have had great success with getting some or all of the visits reimbursed through their insurance company.

FAQs